Welcome to the Frequently Asked Questions (FAQ page). Below, we have tried to answer the most common questions visitors to this Web site may have. If you find that your question is not answered on this page, please email us or call us from 9-5pm (Mon-Fri) at (01255) 831235.

Who Runs the Company?
We are a small company personally run by two partners, Sue Opperman and Rosemary Lumb, who have a wide experience obtained from 19 years in the accommodation business. The company has become well established over the years and still retains the personal service on which we have built our reputation.

How do I Add my Cottage to Holiday Cottages Nationwide Website?
All you need to know about adding your cottage can be found here.

What items can I expect at the self-catering cottages?
Bathroom/Shower & WC, Kitchen or kitchenette with cooker & fridge, crockery, cutlery cooking utensils, iron, vacuum cleaner, pillows and duvets/blankets, Colour TV. There may be a washing machine. Adequate heating, sometimes full or part central heating. Ample adjacent free car parking is available unless otherwise indicated.

Where are the Holiday Cottages?
The cottages are throughout England, Scotland, Wales and Ireland. To find a cottage in the location you wish to visit please click on the relevant area on the main map. You will then have a wide selection of cottages individually marked on the map in each region to choose from. Alternatively, if you know the reference number of your preferred cottage, go to Search and type it in the box provided

How much is the weekly rate for a cottage?
Each cottage has an availability chart with weekly rates - click through to this on the page of the cottage you are interested in.  If the cottage owner has not filled the chart in please contact them direct.  A rough guide to seasonal prices is shown on the cottage page.  As a general rule LOW SEASON will be November to Easter, MID SEASON will be April to June and October.  HIGH SEASON will be all Bank Holiday week, July, August and September.

Do you recommend particular cottages?
Each cottage offers something unique - please read the description to get the "feel of it". Some may be peacefully situated in the countryside, others may be convenient for town centres, some may be more suited to families, while others offer superior accommodation for couples treating themselves to a weekend break.

Are the cottages graded by the Tourist Board?
Many of the cottages have been inspected by the Tourist Board and have high gradings. However, we do not insist that the cottages join other tourist organisations to be graded. We have our own high standards of inspection and all cottages must meet our criteria.

Are most holiday cottages suitable for the disabled?
Some cottages have special facilities for the disabled. Some have ground floor rooms, but there may be steps or parking difficulties, please check with cottage owners for more information.

Is there always easy parking?
Most cottages in the countryside have ample private parking.

What if I donít have transport?
The majority of properties are in areas which are not served well by public transport. However we do have some that are on the edge of larger villages or towns which are on regular bus routes or near train stations and the owners would be pleased to give advice on this point.

Do I need to book ahead?
The majority of our cottages are much sought after - do not leave it too late to book. July and August are notoriously busy months - it is essential to book ahead. See Travel Tips for Bank Holiday dates and book well ahead.

When should I arrive?
When you make a booking you will be asked to give your expected arrival time. The cottages are generally available from 3pm on the day of arrival.

...and depart?
You will be expected to leave in the morning on the day of departure: the time may vary but will generally be before 10.30am.

What happens if I cancel?
Please remember a booking is a contract under English law, and if you cancel you may lose your deposit. Each cottage owner has their own cancellation policy . Please ask the owner about this. The owner will try to relet the cottage but if he/she is unable to do so you are liable to pay, possibly the total cost. If you do need to cancel, do so as far in advance as possible in order to give the host the best chance to relet the cottage.

WE STRONGLY ADVISE THAT YOU TAKE OUT HOLIDAY CANCELLATION INSURANCE.

What if I have a complaint?
We hope you will not have cause to complain but in the unlikely event that you do, please try to settle the matter with the owner at the time. It is always better to give the host a chance to put things right than complain to us later.

What about any damage?

All damage to the cottage or contents must be paid for before departure. Sometimes the owner may require a separate (refundable) deposit in case of damage.

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